Having looked at some sites where all this is discussed, I'm not surprised at the reply I received. It looks like they assume that any feedback they get must have been about their memorial coverage of Steve Irwin's death.
Irwin's death was, indeed, a tragedy (especially for his family, who have my sympathy).
But maybe CNN ought to work out that there really are some other issues that some people sometimes write to it about. I mean, given it has a feedback page and all ...
On behalf of CNN, please accept our sincere thanks for your I-Report submission during our memorial coverage of the tragic death of Crocodile Hunter Steve Irwin. Thanks to the many submissions from our viewers, our coverage carried the personal touch that came from his vast and personal outreach to his many fans. Our programming effort was a huge success, and you are part of the reason for that.
Again, we sincerely thank you and hope you will continue to send relevant submissions to us at http://www.cnn.com/exchange/ireports/topics/
CNN Public Information